Recognizing and Navigating Credit Theft in the Workplace (Taking Credit Series 1/2 )

Have you ever found yourself in a situation where you put in the hard work on a project, only for someone else to take credit for your efforts?  It's an unfortunate scenario that can be demoralizing, but there are effective strategies to set the record straight and address this issue.

This article will delve into common ways credit can be unjustly claimed, and the next one will explore strategies to respond effectively.

Common Scenarios of Credit Theft:

1. Peers who Share your Ideas.  Picture this scenario - you share your innovative ideas with peers, and they either remain silent or attempt to discourage you.  Later, in front of leadership, one of them presents your idea as their own, which is well-received, and they are now put in charge of the project.

2. Colleagues Omitting Credit for Your Work.  When collaborating on a project, a coworker presents to leadership and consistently uses "I" instead of "We" without mentioning your contributions.  It can be frustrating when you added just as much, if not more, and because they were the face of the project, they assumed all the credit, even if you were the more prominent behind-the-scenes player.

3. Boss is Taking Credit For Your Work.  Imagine spending weeks developing a strategy, only for your boss to present it to his leadership team as his own without acknowledging your contribution.  They were even on PTO during part or most of the planning process and were not really clued into all the details, yet they were the mouthpiece for the plan. What’s most egregious is that you only learned that they presented it as their own and gave you no credit when you had a conversation with his peer about getting promoted and they responded that you needed to strengthen your strategy-setting muscle.   You are baffled because you just built the whole strategy for the next year so you conclude that your name was not attached to your body of work.

Credit taken is quite common in politics.  Representative Pete Stauber voted against Biden’s bipartisan infrastructure bill in Nov. 2023.  Yet months later, in January 2024, he bragged how excited he was to have received funding for Minnesota’s 8th Congressional District to improve 29 airports without saying where the money had come from.  He aimed to take credit for other people’s hard work by bragging about something he was directly against.

4. Ideas Taken During Meetings.   You may start to share an idea in a meeting, only to have your audience initially overlook it.  Later, another person repackages and presents your idea as their own, receiving a positive response from the attendees.  Something similar to this situation happened recently with one of my clients; she was the idea’s originator and brought in partners along the way for others to pitch in on small areas when needed. During one meeting, when she was presenting, one of the partners spoke up and added information and ended up assuming control of the meeting because all the future questions were directed to him.  He provided the answers like he had been working on it from the beginning, even though he led only a small part and was not the overseer and was brought in well after the projects started.

5. Appropriation in Professional Networks.  Entrepreneurs and independent contractors may face this in a professional network group that aims to support each other.  You may be sharing some ideas, perhaps, a workshop you want to run, and you want to get feedback from the group.  You later learn that your peer has packaged that program and started offering a version on their website without your permission. This feels hard because a lot of trust has been betrayed; you offered your ideas to get supported and not copied for others to profit.   Or, if you are doing an exercise on defining your mission and niche and others have shared their first draft and they seem really unclear, then you share yours, which is well articulated and thought out and you realize as the program continues, people are now using your niche because your work has influenced their thinking.  This can be quite frustrating because you put so much time and effort into getting clear on your authentic messaging and having it on your website, and they come in and try to take some of that language and shortcut the process for themselves.

6. Ideas Taken in Interviews.   During interviews or proposal submissions, you share ideas on workshops you want to deliver with the hiring manager. You do not get hired for the job but later learn that big pieces of your presentation were used by their internal team to deliver the content and exercises. It almost felt like the meeting was taken just to get fresh perspectives on what to do with no intention of procuring an outside contractor.

7. Diminished Introductions by Others.   Sometimes, peers or colleagues may introduce you in a reduced capacity, downplaying your role or contributions to a project.  I had a client who was running a project and was designated as the primary liaison for the visiting CEO.  Her peer who initially received the CEO introduced my client in a reduced capacity, basically saying she was helping to take care of some local logistical pieces even though she had a much bigger role. She has been misrepresented, and I would love to correct the record, but I do not want to seem petty.

Credit theft in the workplace is an unfortunate reality that many individuals face. It occurs for various reasons, ranging from insecurity and competitiveness to a lack of awareness about the importance of giving credit where it's due. By recognizing the common scenarios in which credit theft occurs, we can better prepare ourselves to respond.

Quote of the day: "Real integrity is doing the right thing, knowing that nobody's going to know whether you did it or not." - Oprah Winfrey

Question: Do you have examples of when somebody took credit for your work?  How did you respond?  Comment and share your experiences below; we’d love to hear.

The next blog in this series 2/2 will focus on strategies for reclaiming credit after a robbery. 

As a leadership development and executive coach, I work with leaders to communicate effectively including strategically self-promoting, contact me to explore this topic further.

Has somebody taken credit for your ideas? What did you do?

What stage is your team in? ( Team Composition Series 3/3)

Teams go through different phases and stages.  Dr. Bruce Tuckman published his 4-stage model in 1965 – Forming, Storming, Norming, and Performing and added a fifth stage, Adjourning in the 1970s. The theory explains the predictable and evolving formative periods most teams experience.  As a leader, your job is to recognize what stage your team is at and think about the right interventions to move them along the team development continuum to reach peak performance and achieve more than they thought possible.  

Let’s jump into Tuckman’s five stages:

Stage 1: Forming.  When a team first assembles, there can be excitement, they may not be sure how things will turn out but some know it can be a great experience.  People spend time getting to know each other and understanding each other’s best attributes.  Respect is granted where you listen to others and share your thoughts, some may offer some goodwill and trust.

There should be a high dependence on the leader for guidance and direction during this phase.  Instead of being reactive to problems that come your way, the leader has the responsibility to be proactive and help their team think about what systems and processes are needed to build a foundation for their best performance.   

Here are some crucial questions the leader should reflect on and be able to answer to some degree before getting input from the team and co-creating the collective culture and structure:

·      What is the team’s purpose?  Why are we here and what are we meant to do? What is the vision that inspires people to jump out of bed every day to partake? What have our stakeholders commissioned us to do? What value are we depositing into the world?

·      What are the team goals, objectives, and KPIs? How can we turn the purpose and vision into a quarterly roadmap?

·      What are everybody’s roles and responsibilities, and how can we best contribute?  How can we share that information so everybody knows other people’s job descriptions and so they know who to turn to for assistance?

·      What are the expectations and agreements that will govern our best work?  What are the ways to weigh in and offer best practices and processes to enhance communication and coordination? How do we want to create psychological safety so we can take risks and reach peak innovation? You can lay out the best way to handle conflict and the process for decision-making get feedback and collectively agree on what would be best for the team.

·      What are the style differences?   How can we improve our understanding of individual preferences, strengths, and weaknesses, and increase our knowledge of working with different types of people?  This one does not need to be fully developed and can unfold as the team moves through the stages.

Stage 2: Storming.  In this phase, team members begin to show their entire colors, and conflict typically arises as there are clashes between work styles, beliefs, values, relationships, and personalities.  Decision-making is more complicated as people become more comfortable challenging each other and the leader.  As team members vie for positions to establish themselves in relation to other team members, they second guess coworkers and wonder, "I thought I trusted you, but now I'm not so sure."  If progress is not being made, they have more questions and concerns, assert their opinions and compete for power and attention.  If the team is too big, subgroups and cliques form, and there may be power struggles and blaming of others.   If not handled well, many teams do not move beyond this stage; they stay underperforming, and it turns out to be a relatively disappointing experience.

Leaders can play an essential role in pushing the team forward.  They can normalize conflict and seek to resolve it productively instead of shying away from it.   For example, when a co-worker says or does something that's not aligned with the team culture, step in and ask them to explain their approach and how it matches with the team’s purpose or culture.  You can revisit the original agreements about having an open and safe forum to exchange and pressure test ideas, even if not in alignment with others. Leaders can then allow team members the space to express different opinions and “clear the air.”  If you do not put ideas on the table, you cannot do anything about them.  They can establish and reinforce processes for effective communication, efficient meetings, solving team issues, and building trust to get teams to see that solving these interpersonal challenges is worth the investment.  Leaders can coach members to take ownership of the success of the team and help them design the changes they want to see. Leaders can ask how each member wants to be a resource for others’ development.  They can reconfirm the vision and get people excited to focus on critical collective goals where the intensity of the emotional and relationship issues is overshadowed by something way more meaningful that will have a substantial impact.

Stage 3: Norming.  When you understand that conflicts can arise and resolve issues amicably, you get rewarded with a genuinely healthy working relationship in the norming stage.  Roles and responsibilities are clear, accepted, and appreciated.  The team builds on processes and understands effective working styles.  Big decisions are made by group consensus or another more effective method agreed upon by the group. More minor decisions may be delegated to individuals or small, self-organizing teams within the larger group as responsibility and ownership are distributed.  There is a rhythm of addressing issues and appreciating differences and strengths as people work toward a common goal.  The impact is that morale and productivity increase, trust builds, commitment and unity strengthen and care for each other, and the work grows.  There is general respect for each other and the leader.  The team may engage in fun social activities and people are generally set up to do the work that everybody agreed upon.

Leaders can create success in this stage by empowering behaviors that allow people to be on the same page, giving and receiving feedback for development, sharing leadership responsibilities, and managing change collaboratively.  At this stage, groupthink can seep in; there could be the temptation that members could feel that they need to get along to go along because there is the fear of going back to the conflict stage when things were not fabulous.  The leader can be on the lookout for this unhelpful development and invoke processes to draw out multiple perspectives and normalize productive disagreement, leverage the strengths of each, take quick action, settle conflicts, and maintain a positive, productive climate.

Stage 4: Performing.  This is an incredible work experience where you are thriving on multiple levels producing excellent results, and having great relationships; it is a 1 + 1 = 3 type of equation; it's an intoxicating feeling.  The team is more strategically aware; knows clearly why it is doing what it is doing.  They have a high degree of autonomy as they go after the shared vision; they tend to overachieve and collaboratively make decisions with the leader.  Even with a high degree of freedom, they know they can depend on each other at any point.  Disagreements are resolved within the team positively, and necessary changes to processes and structures are made by the team regularly to serve the evolving needs best. They are comfortable asking for help and offering it because it is about the team-first approach, and there is a level of safety where people can bring their authentic selves, both their successes and struggles.

A leader can foster this successful stage by allowing even more flexibility in team roles, so people feel like they are being challenged. Leaders can create future leadership opportunities, offer development and support to help people achieve their career aspirations.  Leaders can leverage the learning and spark additional team creativity to attain new heights as they collectively advance. Leaders can also pay attention to momentum building and stalling moments. Daniel Pink also offers some interesting research about midpoints, which is the phenomenon of how teams tend to lose steam mid-project.  With this knowledge, leaders can offer galvanizing interventions to work with this dynamic to keep the momentum unbroken.

Stage 5: Adjourning.  This was added by Tuckman two years after his initial research.  Adjourning is the team’s break-up, hopefully when the task is completed successfully, its purpose fulfilled; everyone can move on to new things, feeling good about what's been achieved and ready to contribute elevated skills to their next body of work.  From an organizational perspective, recognition of and sensitivity to people's vulnerabilities is helpful, particularly if members have been closely bonded and feel a sense of insecurity or threat from this change.

Leaders can mark the occasion and adequately reflect on all the excellent work capturing each person’s contributions and making them feel proud for being a part of a memorable experience.  They can create hope for the future that they have skills and abilities and effective work practices that they can transfer to their next project.

 As a leader joining a new team, it is useful to find out what stage your team is in because if you enter their high-performing stage and treat them like they are in the forming or storming stage, they will be unhappy. It’s helpful to begin with a lot of listening and observation so you can spot where they are.  You can ask questions such as - what’s happening on the team, where is everybody, what are the best aspects of this team that you want to leverage going forward, what tweaks would you like to make, if any, to do even better work, how can I be most helpful to advance the team?  Instead of thinking you have the right diagnosis, they can tell you what they want without knowing the details and history.  Once having a deeper understanding, you can co-create the work together so all parties have a stake.

These five stages can progress and regress depending on team makeup, leadership, and client work changes.  When that happens, it is helpful to revisit the forming stage, even briefly, so you can put together a clear roadmap that will add eventual speed to the process. Knowing where your team is and how to support them will allow them to do their best work.

Quotes of the day:  Coming together is a beginning, staying together is progress, and working together is a success." – Henry Ford

Q: What stage is your team in?  As a leader, how would you like to support your team?  As a team member, how would you like to contribute? Comment and share with us; we would love to hear!

 As a Leadership and Team Coach, I partner with leaders and teams to cultivate a flourishing team culture, contact me to learn more.

Bruce Tuckman’s Team Model

team types -which ones are needed? ( Team Composition Series 2/3)

In the last blog, we talked about the definition of a team. This blog will focus on the types of teams depending on the degree of interconnectedness – ranging from independent on one side to dependent on the other, and all the shades in between.  Identifying the kind of team you have can help better nurture it in an intentional way to achieve maximum value.

Let’s jump into 3 kinds of teams:

1. Independent Team.  A mainly independent team is where all members can perform the same basic tasks independently. They may be able to help each other, perhaps by offering advice or providing moral support, but everyone’s success is primarily due to their efforts.  It is about getting what you need by yourself.  In the workplace, it could be teams who work independently and get their job done, and at times they can collaborate to enhance their performance, but they do not necessarily have to in order to complete their tasks.

Some sports examples include bowling and track and field.  In bowling, each person is responsible for knocking down their pins, all contributing to the team’s score and purpose of winning, but essentially individuals do not need to be collaborating at the moment to get their job done.  Similarly, in track and field, players can do different events, and while their efforts contribute to the overall result, they do not need to coordinate to do their job.

Similarly, teachers do not need to collaborate with their coworkers to conduct their lessons and maximize student potential.  Of course, closer teamwork can be beneficial because they can share the most effective pedagogical approaches, build stronger lessons that make connections between subjects, and discuss how each student learns best for a customized approach.  It is also helpful to be aligned with coworkers and have similar norms for students to help build a robust school culture, but they can still teach their classes without depending on coworkers.

2. Dependent Team.  This is when the work of one teammate depends on the work of the others.  It’s like putting together a puzzle, each person has a piece, so they need to problem solve and make decisions together, or the puzzle cannot be completed.

In sports, relay and rowing teams are good examples.  If you are running a 4-person relay race and one person decides not to participate, the whole team suffers and likely would not even be able to compete.  Instead, the way for the team to win is for everybody to perform at their best.  In rowing, members are usually at the same skill level and can move at the same pace because of the high degree of coordination and dependability. 

In corporate, I see this a lot with leadership teams.  They need to come together to align on a vision and commit to getting their teams to carry out the mission and vision to meet the needs of the stakeholders.    

3. Interdependent Team.  This is when team members work together to fulfill a goal, have defined tasks and roles, and depend on each other’s efforts to achieve outcomes.  There can be a range of interdependence with dependence on one side of the spectrum and independence on the other.  Some of their work at specific points can require working individually, and other parts can mean working collaboratively.  For high interdependent teams, the work is integrated; none of the members have separate work.

In sports, baseball and football are common examples.  When playing defense in baseball, there is a higher degree of interdependence; the fielders need to coordinate their positions, catches, and throws to prevent baserunners from advancing.  They share information about batter tendencies and adjust their field position in response to that data.  When on offense, if you are first at-bat with nobody on base, there is some independence.  But, that can quickly transform into interdependence when more baserunners hop aboard as there is a degree of unspoken coordination; the trailing runner cannot advance more than the lead runner. Football is similar; when on offense, there is a high degree of interdependence.  The quarterback connects with receivers by throwing the ball to where the player should be, while the other players will run routes to draw out the defense.  When everybody does their jobs, it works well.  On defense, teammates depend on each other to be in the right spots and make the right moves to stop the opponent from advancing.

This is common in cross-functional teams.  For example, developing a new product requires input from the researchers who need to understand the customer’s needs, the engineer who builds the product, the designer who makes the product look good, the marketer who knows how to brand the product, and the salesperson who knows how to sell it.  Getting those people on the same page initially can make a big difference because they each have knowledge that can enhance the overall product.  While they may work independently a good portion of their time, they know how to quickly come together, exchange information, and accomplish a collective purpose.  If you have departments who do not talk to each other, you get disunity and subpar products, you get a dysfunctional team.

So, Which Kinds of Teams Are Best?

While all teams should understand their roles, responsibilities, norms, and agreements, it is helpful to know what the situation demands and the types of teams you may need as they each offer strengths and weaknesses.

Faced with an interdependent task, you need to have a cohesive and highly communicative team that understands that the team goal is primary and trumps any individual agendas.  They know their impact on each other, the actions that build trust, and how to have harmony.  Interconnectedness requires a higher level of coordination, cooperation, knowledge sharing, and quality time to extract each person’s best.  They will have to meet more frequently because one person’s work impacts another’s.  Interdependence is the invisible glue that engages the team and holds them together.  It sparks motivation and energy as they sync up for efficiency and innovation.  As Keith Sawyer describes in Group Genius, “there is a sort of group flow – a state of peak performance that comes from close work, shared commitment to the goals, and pride in the team.”  Moreover, in today’s VUCA world marked by volatility, uncertainty, complexity, and ambiguity, teams see new challenges pop up all the time so they need the creativity, imagination, complexity of knowledge, and skills that no one individual can bring to the team.  The interdependent team coordination is crucial to solving today’s most complex challenges.

If it is a job that does not require close coordination and knowledge sharing because there are independent goals, then independent teams could be the best way to get the work done in the initial stages and then come together at the end to collaborate.  They still operate in a team environment and can check in with each other at any point to gain assistance and offer support, but do not need to be in daily communication because it could distract from their deep work initiatives.  Teams can fail when you give them tasks that could be a better fit for the individual, no need to force blanket collaboration all the time on all functions, which can be counterproductive. It all depends on defining those crucial moments of collision for peak collaboration and then a divide and conquer approach with opportunities to check in with each other along the way to make sure there is the same drive for alignment.

Author Susan Gerke believes that while some teams think that they are independent or interdependent, most teams are dependent because each person’s work is tied to overall outcomes and pay performance.  And if you’re focusing on goals at a team level and rewarding that, teams should understand how to work as a more dependent unit since there is significant reliance on one another.  At times, individual goals can be met as long as it is in service and aligned with the team. For example, you may have a running back in football who is just 100 yards away from a lifetime record.  Sure, you would like to get the ball to them as much as possible, but if the opposition gains strength and has double coverage on the player, the team would abort that goal of helping that individual and do what is best for the entire team to secure the win, and if it happens that he gets the ball and achieves his personal victory, so be it, it is still a win-win.

When you know the mission and vision of the team, you can design the team with the right level of interdependence so you can combine the individual resources into a collective pool that could be allocated strategically to offer the best and most innovative results.  Tapping into the resources of many will position you to solve the hardest challenges better.

Quote of the day: "It is literally true that you can succeed best and quickest by helping others to succeed."  -Napoleon Hill

Q: What kind of team are you?  What do you look for to do your best work?  What level of interdependence do you need?  Comment and share with us, we would love to hear!

[The next blog in this series 3/3 will focus on the stages of teams] 

 As a Leadership and Team Coach, I partner with leaders and teams to cultivate a flourishing team culture, contact me to learn more.

Teams form around a purpose

What Is A Team? (Team Composition Series 1/3)

The word team is frequently used to describe any group of people loosely working together. The term is often evoked even when there are divergent agendas and little reliance on each other.  There are leadership teams, management teams, work teams, cross-functional teams, and more. Depending on the kind of team you are, you can make decisions to determine how to run it for maximum success and to meet the complex business demands in the modern workplace.

A team is not a bunch – a group of people who coexist.  If we find ourselves on the subway with a bunch of people, we are merely occupying the same space; each person is independent of everybody else, some traveling in the same direction and some not, but there is no kind of coordination.  We may not have much in common and are just in the same place at the same time using the same resource.  Of course, if the subway broke down in between platforms for an extensive period, there could be the potential for a team to form as more coordination would have to occur for all people to reach the same goal of getting out safely. 

A team is not a group – a collection of people who can have some common interests but are not aligned toward the same goal.  For example, maybe a leadership coach is working with a group of lawyers in different industries or companies, which can have many overlaps in their practice such as in their experiences, skills, and challenges.  Still, they are not working together to achieve an outcome so there is no need to align.

A team is not a pseudo team, described by Michael West and Joanne Lyubovnikova as “A group of people working in an organization who call themselves or are called by others a team; who have differing accounts of team objectives; whose typical tasks require team members to work alone or in separate dyads towards disparate goals.” There is usually an inability to collaborate effectively and the sum of the team is less than the parts; they could be performing even better independently.

A team, defined by Jon Katzenback, a recognized expert on teams is “A small number of people with complementary skills, who are committed to a common purpose, set of performance goals and shared approach for which they hold each other mutually accountable.” Peter Hawkins, author and expert on teams adds “and which has ways of effectively meeting and communicating that raise morale and alignment, effectively engaging with all the team’s key stakeholder groups and ways that individuals and the team can continually learn and develop.” In other words, real teams consist of a group of people working toward a common purpose and have a degree of interdependence in a shared context.  There is defined membership where they combine resources, competencies, and bandwidth as they carry out their collective mission and achieve outcomes.  They accomplish tasks that are too large or complex to be done by anyone.  A team only forms in response to a purpose and to stakeholder needs and usually operates within a system.

The best teams synergize; they know that the output of a team will be greater than the sum of individual contributions.  They complement each other, collaborate, coordinate, communicate effectively, have team spirit, and subordinate their personal goals to the larger objectives if they are at odds.  There are clear roles, well-defined outcomes, and norms or working agreements for peak performance.  They know why the team exists and have aligned that purpose with the organization, and to a degree, their own.  Ideally, they can connect that mission with having a meaningful and positive impact on others.  Author David Burkus argues that the definition of a great team has three qualities – intellectual diversity (diverse thinkers), psychological safety (the comfort in expressing your ideas), and a purpose or noble cause.  While each team includes different ingredients that make up their success, there are underlining commonalities.  To read more about successful team ingredients, feel free to read my blog on the topic.

Leaders play a tremendous part in the success of a team.  While they have their vision, they know how to collect meaningful input from the members to shape it collectively.  Great teams do not just happen; there has to be a degree of intentionality and thought in the design, purpose, values, and contribution of individual strengths.  Doc Rivers, NBA championship-winning coach and recipient of the NBA Coach of the Year award uses the South African concept Ubuntu to drive and define his team, which means “I am because we are.”   It is the idea that there are no solitary humans because a person is who they are as a result of their interactions with others.  He says, “the better you are, the better I am.”   The best leaders strike a balance in coaching teams for who they are today and who they will be someday and extracting the best from each to advance the team unit as a whole.

When you are building a team, there are many considerations to design the best kinds of teams, which look very different than groups and bunches.  What type of team do you intend to build?  What will be the philosophy that governs your team?  How will you learn the stakeholders’ needs for you to be successful? How will you incentivize your team to collaborate?  These are the kinds of questions that pop up in the formative stages of a team.

Quote of the day: "None of us is as smart as all of us." -Ken Blanchard

Q: What does a team mean to you?  Comment and share with us; we would love to hear!

[The next blog in this series 2/3 will focus on the types of teams]

 As a Leadership and Team Coach, I partner with leaders and teams to cultivate a flourishing team culture, contact me to learn more.

What’s distinct about your team?

Hire First For Values (Hiring Series 1/5)

What goes into selecting the right candidate to join your team?  While there are many aspects to consider, few are more important than the values of others and how they will align with your team and organization for the best synergy and results.

In Patrick Lencioni’s “The Ideal Team Player,” he argues for the importance of hiring for values and offers his humble, hungry, and smart model.  That is, exhibiting humility to think of yourself less, having the drive to pursue your goal aggressively, and the capabilities to be astute in how you interact with others.  When recruiters test for these values, they are more likely to get a great teammate.  Some would argue that these types of values and traits, such as having a positive mindset and a learning disposition, can be more important than having the technical skills to complete certain jobs because the latter can be more easily taught than the former.  This is how Southwest Airlines and many other entities organize their culture.  Hiring begins with bringing the right employees with the right values who can identify with the company’s purpose.

 Let’s take a deeper look at each value:

 1. Hungry. This value relates to an inner drive for excellence; you push until the job is done and are not satisfied with giving anything less than 100%.  You often think about the work outside of regular hours because you care beyond your job description.  The role may not just be a job for you, but a feeling of ownership and enduring impact.  You think more in terms of when a job is done and not dedicated hours of work.  You do not just care about your contributions, but the team outcomes.  This disposition can be inspiring to other team members and motivate them to do better.   Lencioni believes this is the hardest value to teach because it is all about the level of passion that you possess.  If you have it in abundance, you will move mountains to get the job done, if you do not, it will be hard to discover any incentive to get you to care and be hungry for positive impact.  It’s about the intrinsic motivation (you do it because you want to) over the extrinsic (you do it because you have to or simply to attain some reward).  This also does not mean you have no personal life because it is not about the number of hours but the quality of work – when you are on, you are driven by care and want to see things to the end, and when you are off, you can disconnect to get that much-needed renewal that will make you more effective overall.

A dimension of the hungry characteristic relates to the eagerness to learn, which Adam Grant mentions as one of the most important criteria to look for in hiring.  If you have the ability and passion for learning and acquiring new knowledge and skills, there is nothing that you cannot master.  As the proverb goes, “where there is a will, there is a way.” For some generalist jobs, it is ok if you do not have the complete skillset because you will find ways to get the job done regardless, whether that means pulling in resources or developing the skills yourself.  Ray Dalio’s Principles echoes a similar sentiment.  He talks about not hiring people to fit their first job but providing the ability to evolve and contribute in unforeseen ways, and that’s what learners and achievement-oriented people do, they are motivated to jump in, problem-solve, and figure things out aligned with the shared mission.  Three out of the five traits specified in the book Who: The A Method for Hiring would fall under this one category of hungry - motivation (a drive for achievement), initiation (taking action and inspiring others), and problem-solving (having the ability and interest to assimilate new information to get the best results). 

 2. Humble.  Author Rick Warren says that “humility is not thinking less of yourself, it’s thinking of yourself less.”  When you are humble, you know what you are great at, you know how to use your talents well, and do not think you are more important than others.  Humility means jumping in and doing any work needed by the team because you are not above any task or any person.  You are comfortable using “we” language instead of “me” and can quickly apologize when you err because having that harmony is more important than your need to be right.  Lencioni said humility is the single greatest attribute to being a great team player because the root of all sin is being too proud; when you are arrogant, you think you are better and deserve better and put your interests over that of the collective.

 3. Smart.  This one has two dimensions – being capable of doing the job and being emotionally intelligent.

The first one is being proficient enough to do the job and knowing that you can be trained to learn the skill or task for whatever you do not know.  When you hire smart people, they are eager to figure things out, and even though they do not know everything, they can solve problems and grow in unfamiliar territories.  Some influencers endorse the strategy of hiring people smarter than you because you want to surround yourself with capable individuals who can challenge you.  As a leader, your job is to listen to your team, filter recommendations, and make the best decisions. 

The second dimension is having emotional intelligence, a good awareness of themselves and others, and can regulate their emotions and be sensitive to others.  They understand their strengths and weaknesses and can receive constructive criticism to make adjustments.  They have tremendous people skills; they know how to emphasize and connect with others through compassion and have common sense in group situations; they know how to “read the room” and respond to other’s concerns.  Lencioni notes that smart candidates “understand the dynamics of a group of people and how to say and do things to have a positive outcome on those around them.”  They are good listeners, collaborators, and team players. 

Lencioni says that if you hire for only one of these values, it can be dangerous because somebody who is just hungry will be a bulldozer, somebody who is just humble can be a pawn, and somebody who is just smart can be a charmer.  Aiming to get all three would increase your chances of getting an excellent team player.

4. Integrity and Character.  I added these components to Lencioni’s model.  When you hire good people, you know they will operate in ethical ways for the best interest of others.   They are honest and do not cut corners.  They are friendly and enjoyable to be around.  Management expert Tom Peters stresses the importance of hiring nice, empathetic people whose natural sensibilities would be to do the right thing.  In contrast, if you hire a jerk, they can bring down the morale and productivity of the entire team.  It does not matter how smart they are or how good they are at completing a task if it reduces the collective performance and happiness.  People yearn to connect with good people doing good work and it makes the work that much more enjoyable.

While this is the model mainly used by Lencioni, which fits his organization’s culture, you want to be sure to pick the values that align with your culture.  Before interviewing candidates, you can gather your team to ask how they would define the culture and the three most important values.  Your team can even help you determine the behaviors that exhibit those values.  For example, if you care about being a team player, you need to measure this in the interview.  You can ask about the projects they were a part of and how their contributions made the overall group better.  How did they put in processes to thrive and avoid or minimize conflicts that can derail projects?  Tell me when you had to partner with two other stakeholders and what you did to get their buy-in?  They can give an example of when this value was practiced and when it was challenged. This will help you determine if the person has lone wolf tendencies, which will not be valuable for your objective.  Pay attention to how they answer the question and if they are using words like “I” and “me” v. “we” and “the team.”

Once you are clear on the traits you are looking for, you need to let the candidates know just how much you take these values seriously, how they play out in your company, and how people are held accountable.  At the end of the interview, you can reiterate how serious you are about the values and how uncomfortable it will be to work at the company if they do not feel the same way. In fact, how much they are going to dislike the experience because the behaviors are so abundant that they would not be able to dodge them.  Sending a strong message will allow them to select out if they are not a good fit because they do not genuinely possess these values.  After all, finding the perfect candidate is not just what is best for the organization, but what is best for the candidate and the clearer the expectations are, the more they can make choices that will allow them to be in a position where they can do their best work in an environment that speaks to their values.

 Quote of the day: “I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.”  -Tony Hsieh, CEO of Zappos

 Q: What are the most important values that define your team and your organization?  How can you assess this in potential candidates? Comment and share with us; we would love to hear!

 [The next blog in this series 2/5 will focus on creating a successful hiring process]

 As a Leadership Coach, I partner with leaders to get clarity on the hiring process to secure the best candidate, contact me to learn more.

Which values do you look for when hiring?