Strategies for Reclaiming Recognition after a Credit Robbery (Taking Credit series 2/2)

In our previous article, we discussed the various scenarios where credit theft can rear its frustrating head. This article will empower you with practical strategies and helpful scripts for navigating and reclaiming credit in the workplace.

Strategies for Reclaiming Credit:

1. Correct the Record in Real Time. If somebody appropriates your idea in a meeting, take immediate action and assert your ownership.  Politely interject by saying, “"I'm glad you agree with the idea I shared earlier; I'd be happy to provide more insights into its development." Alternatively, you can thank the person for echoing your idea and elaborate on your thought process, “Thank you for pointing out my idea in a different way, here is what I was thinking when I came up with the idea…”  The goal is to regain control of the narratives and ensure people recognize you as the idea’s owner.  

1A. When your Colleagues Omitted your Credit.  Graciously acknowledge your coworker and highlight your own involvement: "Glad you liked the presentation. Sandra and I worked closely on this project, and she led the way on this aspect."

1B. When your Meeting has been Hijacked. When somebody takes over your meeting because they are leading a part of the workstream, while you are the overall owner, you can reclaim control by clarifying your role.  If the whole room starts following your peer Bob who has a minor role and he is becoming the point person for answering questions, you can say, “Let me jump in and answer this question.  When I started this project, here is the intention and the initial problem statement my team and I put together. I brought on additional stakeholders, including Bob who is running point on this channel but for questions on any of the other channels, I’d be happy to answer them.” Or you can say, “let’s take a moment to zoom out and think about the overall purpose of this project. Here is how I designed it…. and for questions relating to how all the pieces fit together, I’d love to address them before we drill down on one of the channels that you might have specific questions about.”

2. Encourage Peers to Set the Record Straight and Redirect Credit.  Peer intervention can be helpful.  They can clarify the situation by saying, "Just to clarify, Sue brought up this excellent idea ten minutes ago, and I thought it was fantastic.  Sue, could you provide more details about your proposal?"  In a December 2023 Republican debate, Vivek Ramasamy attacked Nikki Haley’s character by saying, “She has no idea what the names of those global provinces are but wants to send our people to go fight in those locations.” Chris Christie swiftly intervened and said, “he has insulted Niki Haley’s basic intelligence (she doesn’t know regions, she wouldn’t be able to find something on a map that his 3-year-old can find), and not her positions.  If you want to disagree on issues, that’s fine, and Nikki and I disagree, but I have known her for 12 years.  She is a smart, accomplished woman, and you should stop insulting her.”  Standing up for others can have a significant impact.

2A. Encourage your Boss to Correct the Record.  If somebody gave credit to somebody else and your boss jumps in to say, “I’m glad you appreciated the idea, but Jenna was the one who came up with it.  I’ll pass the floor to her for more insights.”  It makes a difference.  Be sure to thank them after the meeting or send an email letting them know how much it meant to you to support you in front of everybody.  You can also let them know you are proud to have a leader like them in the company because you make them even more aware of the behaviors they should continue.

2B. Use Amplification to Gain Allies.  This powerful strategy was employed at the Obama White House to ensure recognition of female staffers’ ideas.  When President Obama first took office, 2/3 of his senior staffers were men, and they noticed sometimes women would share their ideas, they would get overlooked, and then moments later, somebody else would share that same idea, and it would get acknowledged by others. To combat this, when female staffers made a noteworthy point, other women would echo their points.  This forced others to recognize their contribution and denied them the chance to claim the input as their own.  For example, if one woman shared an idea and it got lost, another woman would jump in and say, “I want to return us to Jill’s excellent point, here is what she said that was so valuable.”  As a result, President Obama started calling more on women and junior aides to voice their options and women gained more parity with men. 

This strategy has so many benefits.  Amplifiers usually go to the highest rungs of leadership because they are seen as competent and generous, and people want to be in the community with those individuals. We convey a kind of confident and generous leadership that attracts great people to our team.  We also increase our colleague’s sense of value, belonging, and connection to the company and its mission.  We increase positive perceptions of us by linking us in people’s minds to other successful people. We deepen our relationships with clients and create more opportunities to serve them. Adam Gran,t in his book Givers and Takes, talks about those who give away at every opportunity are the oneswhot rise.  You can even amplify people’s voices outside the company.  Invite experienced colleagues to join you on panels or feature your work in their series. 

2C. Believe in & Practice the Shine Theory.  This is where elevating others ultimately benefits you.   When you have privilege and power, you have a greater audience and are better positioned to help others by shining a light on their work.  Deloitte does a great job with this, they have their Conversation with Leaders Series where they showcase senior women on the front lines of the financial service industry through talks, articles, and podcasts. You can also connect colleagues with expertise to other people and opportunities to elevate their credibility. For example, “You mentioned driving innovation in this market, I was just talking to my colleague Beth who is the absolute authority on this topic, I’d love to connect you two.”

If you are in a meeting and there are lots of ideas, all swirl, but nobody is taking a stand, you can move the conversation along and give credit to others by saying, “Hearing everybody’s thoughts has been clarifying for me, here is what I think we should do to move forward.” You can even mention the few parts that stood out and shaped your thinking. These actions show humility, grace, and inclusion in your operations.

3. Set the Record Straight with Colleagues.   If you notice that you are in your boss’ shadows and they are taking credit for your work, you can shed light on your significant contributions to your peers.   Explain your thought process, involvement, and the efforts you and your team invested to drive that body of work.  For example, “When I came up with that idea, I was thinking of this challenge, so my team and I spent months developing an initial prototype before we started recruiting partners.  I am happy to share more about this technique and the broader finders with the team.”  Alternatively, “I was having a great conversation with the CTO when the idea came to me to try this approach.  My team immediately offered support, and here is how we went about it…”. You will be sending a clarifying message that you and your team are the owners of the idea.

3A. Correct the record with Peers in Writing.  If somebody posts on a Slack channel (e.g., your peer Beth) and assumes the credit for your work, you can jump in and gently correct any misattribution by saying, “I’m delighted to see my concept gain traction, we formed the perfect team utilizing Beth’s data expertise to achieve these results.”  Alternatively, “when I initially proposed the idea, it was because Beth inspired me, she immediately saw value in the concept and has been a great collaborator on this project.”  Or, “Thank you Beth for taking a leap on the idea when I pitched it and making it even greater; I could not have done this without your help.”

4. Correct Record with your Boss.  If you worked with John and he told your boss he did all the work, you can say, “I’m so happy you liked the idea, John and I spent hours brainstorming before we landed on the winning idea.” 

If your internal partners try to inaccurately include you in some work when you are not part of the job, you can also share that.  I had a client who was never consulted by her cross-functional partners when they put together a report to give to leadership team that provided key information on her team’s work.  Her peers misrepresented the situation to leadership and acted like they consulted her to give the report more credibility.  When she learned of what happened, she was frustrated because she had made several attempts to collaborate with those stakeholders and was blown off.  She went to her boss and shared, “I wanted you to know there is inaccurate information in that report because my team was never consulted, and I do not want that piece of work to represent my department. I tried to schedule a meeting multiple times with them, but they could never find time.”

5. Have Direct Conversations with Credit Usurpers. Engage in open conversation when you observe someone wrongly attributing your work.  Share your observations and ask for their perspective.  Seek clarity and agreement on how you both can present your contributions more accurately in the future. 

If your boss has taken your idea, you can share that one of your goals is to get visibility with senior leadership, so when you find out that your name was not attributed to the strategy, you are just curious to learn why.  Then, you can say, “Next time there is an opportunity, I’d love to present this body of work to raise my visibility; how does that sound to you?”  Or, “I’d love to own the part of the presentation based on the work I did; Would that be okay?” Get their commitment to you leading the work next time.  You cannot sit around to get opportunities; you have to proactively carve them out for yourself. 

Leadership Expert Liz Wiseman shares a story of when she was putting together a leadership program for new managers and part of that included a binder of materials.  When she was at a meeting with the team, her boss started going through the binder and talking about some of the materials, to Liz’s dismay.  So, she had a direct conversation with him.  She began with questions, “Whose idea was the binder?  Who did the work for it?  Who should be the one to present the binder?”  She shared that it may not have been his intention but when he shared the binder, it made it sound like he did all the work.  She knew she had to speak up because she did not want to establish a precedent that she would do the work and somebody else would take the credit. The boss responded, did not even realize what he had done, and was grateful for her to point it out.  Sometimes, these things will happen, and if it is an accident, after a conversation, there is a greater chance that the person will not do it again.

In other situations, credit theft is done intentionally.  I had a client whose boss once said, “I’m responsible for this team, so I will present the work.”  When that happens, you can say, “I understand that, and it is important to me that the work I do to advance our team is acknowledged.”  Or, “I know you are responsible for the overall project, and would love to present my piece which I dedicated countless hours to, would that be ok?”  

6. Address Mislabeling by Your Boss.  When another client of mine spoke up to get credit for her work, her boss responded, “you are too sensitive; don’t be territorial and not a team player.”  Just because the boss may have anchored a false perception, does not mean you have to take it at face value.  One approach with your boss is to get curious and inquire about their viewpoints and definitions of team players.  Say, “I’m curious, what do you view as a team player? “ Then you can share your approach to teamwork. “I view good teammates as not taking credit for other people’s work but giving credit where it is due.  It is a joy when I highlight others’ work, I love to give credit, here is how I recognized somebody on my team recently….”  Or, “When it comes to my take on teamwork, I take a lot of pride in my work and love to share it, the way I want my team members to share their work and not take credit.”  There is a space for recognizing both the individual and the team.

7. Highlight Unwanted Behavior.  In the example from the previous article, when the colleague introduced my client poorly to the CEO, you can directly talk with the person to clarify your role and importance.  Here are some scripts:

·       “I noticed when you introduced me to the CEO, you said this and neglected all these other things.  I wanted to take a moment to understand how you introduced me in a way that did not capture my bigger and more important role.”

·       "I appreciate the introduction, but I have a more significant role in this project than mentioned. Let me provide a broader perspective so my bio can be more accurately shared next time."

·       You can use the intent and impact framework – “It may not have been your intention to dimmish my role in your introduction, but I was left feeling confused to be described in a way that does not represent my full scope.  I’d love to learn more about that.” 

·       Be sure to share your expectations going forward.  “Let me take a moment to explain my role and provide context in what I bring to the table so you can accurately present my bio.” 

·       “Going forward, please introduce me this way or say this line and turn it over to me, and I’d be happy to share my bio that matches the work I’m doing around here.  Do you have any questions about that?” 

·       “You may not realize this, but I wanted to share with you my role so you can introduce me to people in her office going forward to capture the scope of work best adequately.”  

8. Limit Information Sharing Until Trust is Established.  As entrepreneurs, share information strategically.  Communicate at a high level with few details initially, reserving your unique story and messaging for when trust is firmly established.  While their message may try to be like yours, your authentic passion will be greatly felt more than somebody else’s superficial borrowing.  You can even talk to the person and let them know you were disappointed to see the information they presented without your consent.

These strategies help you navigate situations where your credit is misappropriated, ensuring your contributions are rightfully acknowledged.

Quote of the day: "Individual commitment to a group effort—that is what makes a team work, a company work, a society work, a civilization work." - Vince Lombardi

Question:  Which strategies have you found most effective in confronting others?  Comment and share below; we’d love to hear.

As a leadership development and executive coach, I work with leaders to communicate effectively including strategically self-promoting; contact me to explore this topic further. 

What do you do when somebody takes credit?

Recognizing and Navigating Credit Theft in the Workplace (Taking Credit Series 1/2 )

Have you ever found yourself in a situation where you put in the hard work on a project, only for someone else to take credit for your efforts?  It's an unfortunate scenario that can be demoralizing, but there are effective strategies to set the record straight and address this issue.

This article will delve into common ways credit can be unjustly claimed, and the next one will explore strategies to respond effectively.

Common Scenarios of Credit Theft:

1. Peers who Share your Ideas.  Picture this scenario - you share your innovative ideas with peers, and they either remain silent or attempt to discourage you.  Later, in front of leadership, one of them presents your idea as their own, which is well-received, and they are now put in charge of the project.

2. Colleagues Omitting Credit for Your Work.  When collaborating on a project, a coworker presents to leadership and consistently uses "I" instead of "We" without mentioning your contributions.  It can be frustrating when you added just as much, if not more, and because they were the face of the project, they assumed all the credit, even if you were the more prominent behind-the-scenes player.

3. Boss is Taking Credit For Your Work.  Imagine spending weeks developing a strategy, only for your boss to present it to his leadership team as his own without acknowledging your contribution.  They were even on PTO during part or most of the planning process and were not really clued into all the details, yet they were the mouthpiece for the plan. What’s most egregious is that you only learned that they presented it as their own and gave you no credit when you had a conversation with his peer about getting promoted and they responded that you needed to strengthen your strategy-setting muscle.   You are baffled because you just built the whole strategy for the next year so you conclude that your name was not attached to your body of work.

Credit taken is quite common in politics.  Representative Pete Stauber voted against Biden’s bipartisan infrastructure bill in Nov. 2023.  Yet months later, in January 2024, he bragged how excited he was to have received funding for Minnesota’s 8th Congressional District to improve 29 airports without saying where the money had come from.  He aimed to take credit for other people’s hard work by bragging about something he was directly against.

4. Ideas Taken During Meetings.   You may start to share an idea in a meeting, only to have your audience initially overlook it.  Later, another person repackages and presents your idea as their own, receiving a positive response from the attendees.  Something similar to this situation happened recently with one of my clients; she was the idea’s originator and brought in partners along the way for others to pitch in on small areas when needed. During one meeting, when she was presenting, one of the partners spoke up and added information and ended up assuming control of the meeting because all the future questions were directed to him.  He provided the answers like he had been working on it from the beginning, even though he led only a small part and was not the overseer and was brought in well after the projects started.

5. Appropriation in Professional Networks.  Entrepreneurs and independent contractors may face this in a professional network group that aims to support each other.  You may be sharing some ideas, perhaps, a workshop you want to run, and you want to get feedback from the group.  You later learn that your peer has packaged that program and started offering a version on their website without your permission. This feels hard because a lot of trust has been betrayed; you offered your ideas to get supported and not copied for others to profit.   Or, if you are doing an exercise on defining your mission and niche and others have shared their first draft and they seem really unclear, then you share yours, which is well articulated and thought out and you realize as the program continues, people are now using your niche because your work has influenced their thinking.  This can be quite frustrating because you put so much time and effort into getting clear on your authentic messaging and having it on your website, and they come in and try to take some of that language and shortcut the process for themselves.

6. Ideas Taken in Interviews.   During interviews or proposal submissions, you share ideas on workshops you want to deliver with the hiring manager. You do not get hired for the job but later learn that big pieces of your presentation were used by their internal team to deliver the content and exercises. It almost felt like the meeting was taken just to get fresh perspectives on what to do with no intention of procuring an outside contractor.

7. Diminished Introductions by Others.   Sometimes, peers or colleagues may introduce you in a reduced capacity, downplaying your role or contributions to a project.  I had a client who was running a project and was designated as the primary liaison for the visiting CEO.  Her peer who initially received the CEO introduced my client in a reduced capacity, basically saying she was helping to take care of some local logistical pieces even though she had a much bigger role. She has been misrepresented, and I would love to correct the record, but I do not want to seem petty.

Credit theft in the workplace is an unfortunate reality that many individuals face. It occurs for various reasons, ranging from insecurity and competitiveness to a lack of awareness about the importance of giving credit where it's due. By recognizing the common scenarios in which credit theft occurs, we can better prepare ourselves to respond.

Quote of the day: "Real integrity is doing the right thing, knowing that nobody's going to know whether you did it or not." - Oprah Winfrey

Question: Do you have examples of when somebody took credit for your work?  How did you respond?  Comment and share your experiences below; we’d love to hear.

The next blog in this series 2/2 will focus on strategies for reclaiming credit after a robbery. 

As a leadership development and executive coach, I work with leaders to communicate effectively including strategically self-promoting, contact me to explore this topic further.

Has somebody taken credit for your ideas? What did you do?

Successful Remote Work Hinges On Great Managers (remote series 1/11)

The Pandemic has caused many people to shift their operations to hybrid and remote models for the first time.  Some people successfully adjusted to remote work, while many have not.  As an Executive Coach working with many leaders dealing with this issue, there are many lessons I’ve collected on how to improve the building and managing of remote and hybrid teams.

It is clear that not having a strategy to organize people around the globe to work together successfully and build something amazing will lead to failure.  But being intentional about a placeless mindset – an integrated way of thinking, living, and working so we can work from anywhere can be a differentiator.  And just because we have seen many early examples of remote work not being done right, does not mean it is a flawed model; it is constantly evolving and can be beneficial when leveraged correctly.

Here are some common challenges in thinking through remote work:

1. Low-performing managers. The managers who struggled in person have continued their challenges.   Some leaders got the position because they were good at the technical parts of their job and not necessarily because they were extraordinary people managers.  Being a manager is not simply a great individual contributor plus one additional skill in their familiar domain, it draws from a different bucket.  You have to have a mindset of really caring for your team and aiming to make them better than they thought possible. The reality is some people pursue that route for the promotion and title, not because they love the people side of the job or are particularly good at it.  So, you end up with a pool of people who dislike managing and do it anyway.   Their poor performance was exacerbated when they had to do it remotely because the stakes were even higher to do this aspect of their job well and with enjoyment.   Previously, some of these people leaders relied on an older management practice called “managing by walking around,” where they gathered information through their interactions, and some could rest on their presence and charisma.  Now, that they have to be more intentional about building rapport and in some cases, modeling vulnerability, they feel challenged because it is different and harder.

2. Managers not adapting their approach.  Leading a high-performing team can be hard work even in the best of circumstances.  But when team members are working from home and scattered geographically and culturally, the task of managing remote employees is even greater.  Managers trying to replicate the same approaches online as they did in person are struggling.  For example, if you used to give status updates in your meetings and now do it on zoom, it may not have the same impact because of all the additional environmental distractions.  There is a real opportunity to take advantage of the tech tools for a more significant impact and to enhance meetings, such as the breakout rooms to encourage small group discussion or the chat to include diverse perspectives.  It is not exciting for people to show up, stare at a screen and passively hear somebody talk the whole time.  Some of the zoom fatigue is that we are trying to make the online work feel like in-person work, but it is not.  There can be copious benefits to remote work when managers appropriately leverage unique opportunities to better utilize the time together.

3. Managers who do not lead with trust and know how to hold others accountable.   Some managers who do not trust their workers or fear losing control have turned to micromanaging or overmanaging.  If they are not skilled enough to control work and performance, they look to increase surveillance, e.g programs that count your keystrokes; this is never a motivating or inspiring strategy, resulting in rebellion and disengagement from workers.  With a lack of visibility, managers are struggling with how to keep accountability.  Instead of co-creating the goals, metrics of success, checkpoints, and implications for missed work and allowing people the freedom and autonomy to do their job, they are skipping these steps and doing more telling and less collaborating.  Employees who follow managers due to positional power is never a sustainable model, you want to manage where people choose to follow you because they find it to be a valuable, even inspiring experience.

4. Lack of clear expectations.  Communicating clear expectations is something we are constantly working on, but with remote work, there is even more of a need to do this extraordinarily well.  Do people know their roles, tasks, top 3 priorities, how they will be evaluated, and the specific ways they can excel?  Do they know the best methods for interacting with each other?  Using more intention in designing those processes will save a lot of time.  While you were In person, you may have been able to go up to somebody and request a task, but with remote, you have to be more thoughtful in how you approach people.  Email is a terrible way to communicate anything that involves a lot of back-and-forth discussion or emotional topics.  If coordination is not effectively done, it will lead to poorly organized projects from start to finish.

5. Lack of intention in building team cohesion and culture.  While some culture-building efforts could happen naturally in the office, especially before, during, and after team meetings, remote work requires more planning.  Some overlook this essential step which contributes to the overall enjoyment and engagement that can make people feel included, connected, and recognized.   

6. Lack of investment in employee career advancement and well-being.   A big part of being a leader is to care for those you lead and work to make them successful.  That entails having somewhat regular career conversations to ensure they are growing in the organization and investing in their well-being.  It is responsibility #1 of a manager to care for and develop others; If you are not doing that you are failing as a manager, regardless of the results you might be getting.

Surely, there can be a lot of advantages with remote work when the model is designed well.  Two enormous benefits include increases in productivity and job satisfaction, among others.  

1. Increase in productivity.  According to a survey from ConnectSolutions, 30% of workers say they accomplish more in less time.  While remote work is new for some people, many have been doing it for a while.  Cisco started with remote and hybrid work in 1993 and saw a rise in productivity.  Sun Microsystems experimented with it early on and saw productivity increase and costs drop significantly; they ended up reducing $500 million in real estate.  CEO of Meta Mark Zuckerberg said. “People are more productive working at home than people would have expected.  Some people thought everything was just going to fall apart, and it hasn’t.  And a lot of people are saying that they’re more productive now.”  When done right, with a strategy in place, remote work can be a boon to business.

2. Increase in job satisfaction.  Global Workplace Analytics shows that many people prefer to work at least part of the time remotely.  People value their autonomy and flexibility, and when they’re empowered to segment their day in ways that make sense for their personal needs, they are happier.  For many, stress levels can decrease when they can spend more time with their families and less time commuting. 

The great resignation has been coined to capture the phenomenon of employees voluntarily resigning in mass, and the causes have been multifaceted.  This period can also be known as the great reputation of the suboptimal work arrangements we have tolerated for far too long.  Power has shifted from the employer to the workers who are demanding how they want to work and where they want to work.  People want more from their jobs, they want good managers and will leave mediocre ones.  Companies intentionally providing better cultures and offering more remote opportunities are winning. 

Quote of the day: Micromanagement is the destroyer of momentum.” -Author Miles Anthony Smith

Q:  What’s the biggest remote challenge you are facing right now?   Comment and share below; we would love to hear from you!

The next blog in this series 2/11 will focus on setting clear expectations for remote work success.                                          

As a leadership development and executive coach, I work with leaders to create enjoyable remote work experiences for themselves and their teams, contact me to explore this topic further.

How do you manage remotely for the greatest results?