Here Is What You Can Do When Your Boundaries Are Violated (Boundary Setting series 3/3 )

When we set boundaries, we can better utilize our time.  Unfortunately, there will always be people who test our boundaries, intentionally or accidentally but when they do, we must be ready to respond.

Anticipate the boundary being tested. 

People are human; they may forget your needs or remember and still ask for things anyway.  The onus is on you to restate the boundary and stick to your preference.  You do not need to make their personal emergency a license to steal your time and energy.  One of my clients used to say yes to her colleagues’ requests, even on weekends.  When she transitioned jobs, she knew with a fresh start, she wanted to be clear about her non-work hours and show up differently.  So when her colleagues would send emails on weekends, she would never respond.  She believed that they would be annoyed or offended, but she found that they respected her more, especially after she said she dedicates her weekends to quality family time.  She rarely receives weekend emails now, and when she gets the occasional one, she does not respond.  You cannot blame others for trying to test your boundary, but you can take ownership of keeping yourself accountable and maintaining your boundaries. 

To manage your work capacity, if you know you can only do 10 work items, be prepared for what you will say when an 11th item gets added to your plate.  If you are visiting a family member who is not the nicest to you yet you know they are going to guilt you into spending additional hours with them, get clear on the right amount of hours for you, and if it is 2, let them know in advance that you will be leaving after a couple of hours and be ready with an enforcement mechanism in case you are tested.  Good boundary-setting is all about informing others effectively and being able to stick to your original plan.

Beware of known boundary predators & have approaches to deal with them.

Boundary predators are people who rely on power, authority, or relationships to get what they want, at the expense of your boundaries.  We may have all had bosses who say, “Yes, take vacation!” then call you the morning you’re leaving to ask you to put together “just a few quick bullets” for their upcoming board meeting.  To reduce the seeming intensity of it, they may add, “it’s nothing formal – don’t spend a lot of time on it” (even though it is not even your job!).  Or the client who finishes a consulting package with you and then says, “I had an emergency yesterday – I know we’re done with our package, but I had three quick questions I hoped you could answer.  Just an email is fine!”  Even though they frame the request like this, you know this could be a 2-3 hour investment.  

Here are a couple of ways to deal with boundary predators:

1. Get a clear, concrete agreement up front on terms and boundaries.  They will not always “remember,” but you can reinforce the boundary when you have an objective way to remind them.  For example, when somebody is trying to engage in scope creep, that is, you have agreed to 10 hours, but they keep trying to add more, you can say, “Our agreement covers 10 hours of work, and here is how I defined that, this request would add another 2-3 hours, shall we update the agreement?”  Then they can weigh their options and decide.

2. Ask questions.  Sometimes boundary “predators” act the way they do because they have poor personal boundaries.  Asking questions helps you to diagnose possible broken systems.  For example, your boss is about to go on vacation, and their boss dumped something last minute on their plate, they do not know how to say no so they kick the can to you.   You can ask questions such as, “tell me more about their expectations and time investments and your concerns with this waiting until after your scheduled vacation?” That may give your boss a chance to go back to their leader for further clarity or to realize the project can wait.

3. Bargain.  When you feel like it is hard to say no, you can aim to compromise.  Referring to the example above, when your boss requests a few bullets, you can respond and say, “I’m glad I make it look effortless, but bullets will take too long.  Let’s jump on a 10-minute call to discuss it and then I’ll leave for vacation.”  Or for the example referring to the client that asks a few last-minute questions, you can say, “These are fantastic questions! I can answer #1 (or here is a short answer to #1), but we need to start a new package for the rest.  Shall I go ahead and send the agreement?”  Again, they can decide the best way to proceed.

It is helpful to think in advance about three boundary violations that might be the hardest for you to stick to and then prepare a short script on how you would respond to those requests, so you do not have to be pressed at the moment, especially if you have lower energy and willpower.   For example, if you know that your boss is going to ask you to stay late for a project, you can say, “I have a family commitment for this evening, but excited to tackle this first thing in the morning.”  If a peer asks you to help by attending a meeting and offering your input but it cuts into your personal time, you can say, “I have a prior commitment, but is there anything I can share with you now briefly to offer help, I’d be happy to?”  Keep the statements brief.   You should also prepare a script for when a boundary gets violated.  You can meet with the person to clarify expectations and reshare your work and non-work hours.   For example, if your peer asks you to do work after your work hours and complains when it is not done, you can respond by saying, “I just wanted to let you know that my availability is from 9-5, I’m happy to tackle this work during my work hours, thanks for your patience.”  Continue to reiterate your message and keep your behavior consistent, so others know what to expect and can adjust.

It is common for your boundaries to be tested and in that case, be prepared with how you want to uphold your commitment to yourself so you can maintain your balance and energy levels.

Quote of the day: “If you’re a giver, remember to learn your limits because the takers don’t have any.” -Henry Ford

Q: How do you respond to your boundaries being tested?  Comment and share below; we would love to hear from you!

As a leadership development and executive coach, I work with leaders to create winning personal energy management systems for themselves and their teams, contact me to explore this topic further.

Maintaining Your Boundaries Is Necessary

When it Comes to Habit Changes, Start with Self-Awareness (Habit Series 2/7)

How aware are you of your habits?  Which ones are the good ones, which ones are the bad ones?   If you could change one habit, which one would it be?  What’s been the main obstacle to achieving the change thus far? What do you need to finally succeed? To alter our behavior, it’s helpful to begin with self-awareness.

Many of our performance failures can be attributed to a lack of self-awareness.  Once we start tracking our habits and making them apparent, we can take meaningful action.  Practicing mindfulness – a consistent and focused awareness will help to identify the initial cue that ignites the habit loop so we are better informed to disrupt the process.  Carl Jung said, “Until you make the unconscious conscious, it will direct your life, and you will call it fate.”  For example, you may be working on not giving unsolicited advice, yet you realize you mostly do it when one direct report asks you what you think.  That is your cue.  Or maybe you notice that in the late afternoon after completing a big task and feeling a little bored, you go for the dessert in the break room or in your kitchen.  Those slower moments can be your trigger for sweets. 

Here are some steps to take to be more aware of your habits:

1. Make a list.  When you are thinking about creating or breaking habits, it is first helpful to make a list and organize them into two columns – good and bad.  It is insufficient to only have the items in your mind, writing them down and seeing your words reflected back to you will help start the process of awareness because we cannot address that which goes unnoticed or is not fully captured.  As Peter Drucker would say, “your biggest challenge is defining what your work is.”  What is the landscape of your habits, and where is the work that needs to be done?  Once you have clarity, you can take the next step.

2. Assess your habits.  If you are unsure if a practice is a bad one – for example, you feel like you watch the right amount of tv, you will want to track your behavior for a couple of weeks to gain an accurate picture.  You may think it is the right amount because you watch it after dinner for about 1 hour but failed to factor in the 15 mins. in the morning while getting ready, the 15 mins. during lunchtime, and the occasional times you need a break in the late afternoon.  Surprise… it is closer to an hour and fifteen minutes a day, which adds up to more than you may want to dedicate.  Do you know how many hours you devote to nonessential work like Facebook or reading gossip or trivial news? These numbers are important to know because as Author James Redfield shares, “where intention goes, energy flows.” 

3. Decide to add or subtract.  You can choose a habit you would like to add to your life, like eating vegetables every day, or you can select a pattern to stop, like giving up candy.  Montel Williams followed the Add-In Principle, he says, it’s not what you take out of your diet, it’s what you put in.  A simple reframe – “Today, I’m going to have a salad, steamed vegetables, and fresh figs” allows him to keep his attention on the things he can do, instead of focusing on what he has to sacrifice.  Some research on neuroplasticity shows that the brain is continuously creating new wiring, so when you lay the trackwork for a new behavior by practicing it, it becomes more robust over time.  When we stop giving attention to the bad habit, the connection in our minds becomes much weaker. 

Be sure to choose carefully.  Most people waste effort on things that are not going to change, they may say they want to work less, but it is clear that their drive for financial success is more potent than their desire for balance.  Choose the habits that you are ready to tackle and are eager to move the needle on because we only have scarce resources.  When you laser focus on one thing at a time, small changes can equate to giant leaps forward. 

4. Make it a part of your identity.  According to James Clear, the first step in thinking about habits is to create identity-based habits.  He offers a concentric circle with 3 rungs, the inner is your identity, the middle is the process, and the outer is the outcome.  Most people set habits because they start with the outside and move inside. 

For example:

·      Outside-In: I want to lose 10 pounds (outcome), so I will exercise a few times per week (process), and then I will be skinny (identity).

·      Inside-Out: I want to be an active, fit person (identity), so I will exercise daily (process), and this will lead to weight loss (outcome). 

·      Outside-In: I want to improve my relationship (outcome), so I’ll say positive things every day (process), and I will be somebody who is in a good relationship (identity).

·      Inside-Out: I want to be a great partner (identity), so I’m going to say positive things every day, leading to an improved relationship (outcome).

If you set goals to change habits that do not align with your identity, it can cause tension.  In an article in SUCCESS, Daniel Hardy notes, “Psychologists tell us that nothing creates more internal stress and trauma than what you’re doing on the outside (actions & behaviors) is incongruent with your values on the inside.”  If you set specific financial goals but that takes you away from your #1 value of family, that will cause strife.  The best way to change who you are is to decide the type of person you want to be and then set the behaviors that serve your vision and prove it to yourself with small wins and consistency. That’s living in alignment and it is a freeing experience.

5. Set an implementation intention.  To build a new habit, establish an implementation intention or a premeditated plan.  For example:

·      When I get asked for advice at a meeting, I will get my team involved before I weigh in by saying: “I’d love to hear what the rest of the team thinks before I share my thoughts.”

·      When I feel bored, I will get up, move around, drink some water, and then grab carrots instead of dessert to snack on. 

·      It is a specific plan of action instead of a foggy idea like I want to be better at not giving unsolicited advice or cutting out desserts.  If you are going to start a meditation practice, instead of saying, I will meditate more or I will meditate every morning, you can get even more specific by saying I will meditate for three minutes every morning in my living room after I brush my teeth.

6. Habit Stack. One of the best ways to build a new habit is to identify the habits that you already do and then stack a new behavior on top.  For example:

·      After my run (current behavior), I will do 5 pushups (new habit). 

·      After I eat lunch (current behavior), I will have a piece of fruit (new habit). 

·      After I sit down for dinner, I will say one thing I am grateful for before eating. 

·      After I get into bed, I will kiss my partner and share words of appreciation.

You can also add the desired behavior to something you already do that will enhance the fun. I discovered this when I started listening to audiobooks several years ago during my boring commute, and suddenly, I started looking forward to the activity because I knew I would have quality learning time.   The same is true for when I go for runs, I listen to podcasts and love the time I spend soaking up information. 

The journey of behavior change begins with understanding yourself.  When you have a clearer picture of your habits, you can decide which ones you would like to change so you can make them a part of your identity.  Setting an implementation intention and habit stacking can make that change process easier.

Quote of the day: “We are what we repeatedly do. Excellence, then, is not an act, but a habit.”  Historian Will Durant in distilling Aristotle’s sentiment on the topic.

Q: Who do you want to be?  What habits do you want to help you get there?  Comment and share below, we would love to hear from you. 

[The next blog in this series 3/7 will focus on the role your personality plays in habit formation]

As a leadership development and executive coach, I work with people to cultivate habits that serve them, contact me to explore this topic further.

What are your Identity-based Habits?

A Closer Look at Habits (Habit Series 1/7)

The quality of our habits makes up the richness of our lives.  Habits are rituals or behaviors that we perform automatically.  The good ones, such as daily flossing, exercise, and mindful eating, contribute to a healthier life.  In contrast, the less envious ones like consuming junk food, binging on Netflix, and skipping workouts can detract from our potential. 

These vital mental shortcuts allow us to glide more efficiently throughout our day.  A lot of what we do is mindless; we are constantly reacting to situations without having the time to conduct elaborate mental trials.  One paper published by a Duke University researcher in 2006 found that more than 40% of the actions people performed each day were not actual decisions, but habits.  Without them, we would be overwhelmed and simply nonfunctional at times because we are bombarded with millions of bits of information and lack the time and cognitive resources to decipher all of the data.  By not thinking about routine actions such as how we are going to brush our teeth, what breakfast we will have, and how we will commute to work, allows us to conserve energy on recurring events so we can use our thinking power for more significant decisions.  

How long does it take to change a habit?

The research on this question is varied.  In the preface to his 1960 book Psycho-cybernetics, Dr. Maxwell Maltz, a plastic surgeon turned psychologist, wrote: “It usually requires a minimum of about 21 days to effect any perceptible change in a mental image.”  According to recent research by Phillippa Lally, the typical average is about 66 days.  But in that study, the range was wide, anywhere from 18-254 days because it depended on the kind of habit.  Drinking 8 glasses of water each day is much easier than going for a daily run, which could take closer to 7-8 months to cement for some people.  In reality, habit work never stops because if we do not maintain them, we lose the routine and the benefit.

Other variables can impact the timeline, such as how long the habit has been ingrained in our mind, how compelling the reason for the change, how big the payoff will be, how dire the consequences if we stick with the status quo, how positive the emotions connected to the behavior change, and the surrounding circumstances.   For example, if we have witnessed a friend die of lung cancer, that may prompt us to quit smoking immediately. If we feel incredible going for a daily walk and we start to notice progress shortly thereafter, we are more likely to implant that habit into our lives.

How do habits work?

In two common frameworks, Charles Duhigg in “The Power of Habit,” describes a habit loop consisting of 3 elements, while James Clear’s “Atomic Habits” explains 4 steps in the process by subdividing the second step. 

Here is how they explain it:

1. Cue.  A trigger that initiates the behavior because you are conditioned to notice the reward.

2. Routine.  The behavior you use in response to the cue.  James Clear subdivides the routine into the craving (the motivational force behind the habit) and the response (the actual practice you perform).

3. Reward.  The satisfying feeling you get when you address the cue.

When putting it together, it looks like this:  You wake up (cue), you want to feel alert (craving), you drink coffee (response), you satisfy your craving of feeling alert (reward).  Therefore, drinking coffee becomes associated with waking up.

Habit loops are important because our brains would shut down due to the overwhelm of the everyday minutiae without them.  When we break a habit into its parts, we can understand them better and zoom in to a specific area to triage. 

Knowing our habits can improve the quality of our lives.  Instead of running on autopilot and accruing behaviors that may not serve us, we can be more deliberate.  When we build good habits, we create freedom for the things that we want to do the most.   

Quote of the day:  “For the first 30 years of your life, you make your habits.  For the last 30 years of your life, your habits make you.”  -Hindu Saying  [This was reportedly a favorite of Steve Jobs who sent it out to friends on invitations to his 30th birthday party].

Q:  What cue or trigger starts one of your habits?   What can you do to interrupt the loop?  Comment and share below, we would love to hear from you!

[The next blog in this series 2/7 will focus on increasing your awareness to change your habits better]

As a leadership development and executive coach, I work with people to cultivate habits that serve them, contact me to explore this topic further.

When was the last time you examined your habits?

Why Do I Feel Like An Intellectual Fake? (Imposter Syndrome Series 1/3)

You have just been told the fantastic news that you have been promoted to lead a team for the first time and while you thought you would have an immediate rush of euphoria, you pause to pay attention to your actual feeling, and notice that you have an overflow of doubt and negativity.  Your mind spins a series of aggressive questions - what if I cannot do this?  What if they find out that I am not that talented?  What if I mess up so badly that I become the first person in company history to get fired on the first day, perhaps even before lunchtime?

Do these worries torment you?  If you are like 70% of the population, you are not alone in this particular type of feeling known as imposter syndrome.  In their study, researchers James Alexander and Jaruwan Sakulku described it as “a collection of feelings of inadequacy that persist despite evident success.”  We have this sense that other people think that we are more skilled and competent than we are, and at any moment, we are going to be exposed as intellectual frauds.

How does Imposter Syndrome differ from good old fashion performance anxiety?

Sure, we all may experience moments of stage freight – right before stepping into the spotlight to deliver an important speech or conducting a high-stakes meeting, we deal with performance interference thoughts that can push us off our game.  And then there is imposter syndrome, which is self-doubt on steroids.  According to Researchers Joan Harvey and Cynthia Katz, there are three core characteristics of imposter syndrome: 1. The belief that you have fooled other people 2. Fear of being exposed 3. The inability to attribute your achievement to internal qualities such as ability, intelligence, or skill.  Instead, you think you got to your position through luck and do not deserve any of your previous accomplishments, you are just living this big fat lie.  Nervousness and some stage fright before big events are different than the perennial feeling of not earning any of your successes.

When we explore the negative impacts of imposter syndrome, we can work towards managing this feeling more effectively.  Here are some of the most detrimental effects:

1. Decreased satisfaction with work.  While some self-doubt can keep us on our toes, push us to take chances, and check our egos as we are reminded of our fallibility, too much of it can diminish our ability to find satisfaction at work.  If we are always feeling an excess of anxiety with every task we do, it will be hard to derive joy.  Even when we have an accomplishment, new situations arise and continue to be proving grounds.  It can also lead to increased workaholism.  If we are driven by this fear of failure and feelings of not possessing the capabilities, we will work harder, overdo things, and burnout.

2. Diminished happiness.  Imposter syndrome does not only hurt our career, but also our health, well-being, and personal relationships.  When work dominates, we neglect our self-care and our connections with others.  Resentment grows and dissatisfaction becomes the pervasive norm. 

3. Prevents presence.  If achieving presence requires us to be in tune with our truest feelings, beliefs, abilities, values, then how can we be ourselves in the moment, if we feel like a fraud?  Imposter syndrome causes us to overthink and second-guess, and it makes us over-fixate on how others are judging us.  Our thoughts are scattered and we find ourselves mentally reviewing our previous few steps and what our rewrite would look like.  This self-monitoring can prevent us from listening to others because we are distracted by our inner monologue, which makes it more challenging to build trust and connections for the highest quality relationships.

4. Keeps us playing small. A chronic sense of unworthiness can breed misery and crush our motivation, thereby holding us back from pursuing our ambitions. We reject ourselves before even granting a chance to succeed. We start to question our personality and wonder if we are even cut out for this job. That leads us to only take on tasks that we know we can succeed in and we do not put ourselves in positions of feeling stretched so our growth potential is heavily capped.

While imposter syndrome is a normal feeling, there are things we can do so it does not unleash a torrent of adverse effects on us and get in the way of our goals and dreams. The next blogs will jump into how imposter syndrome shows up and ways we can fight against it.

Quote of the day: "Everyone wants to be Cary Grant. Even I want to be Cary Grant."  -Cary Grant

Q: In what areas of your life do you experience imposter syndrome?  Comment and share below, we would love to hear from you!

[The next blog in this series 2/3 will focus on the origins and manifestations of imposture syndrome]

As a Leadership Coach, I partner with others to shatter their limiting beliefs and build confidence, contact me to learn more.

The untold damage of Imposter Syndrome